Privacy Policy

1. Data Controller

In accordance with Regulation (EU) 2016/679 (General Data Protection Regulation – GDPR) and applicable Spanish data protection legislation, users are informed that the personal data collected through this website will be processed by:

Data Controller: Concepción Gavilán
Trading Name: Tarragona Charming Houses
Contact: If you have any questions about this Privacy Policy or how your personal data is handled, please visit our Contact page to get in touch with us.

2. Personal Data We Collect

Personal data may be processed on our behalf by service providers necessary for the operation of our accommodation and booking services, including website hosting and booking management providers such as Lodgify, acting as data processors where applicable.

First and last name.
Email address.
Telephone number.
Information related to bookings and stays.
Billing information where necessary.
Any other information voluntarily provided by the user.

3. Purpose of Processing

Personal data may be used for the following purposes:

To manage enquiries and requests for information.
To process and manage accommodation bookings.
To communicate with guests before, during and after their stay.
To comply with legal, tax and administrative obligations.
To manage incidents, complaints or requests for assistance.
To improve the quality of our services.

4. Legal Basis for Processing

The legal basis for processing personal data may include the performance of a contract or pre-contractual measures, the user's consent, compliance with legal obligations and legitimate interests related to the proper management of our relationship with guests.

5. Data Retention

Personal data will be retained for as long as necessary to fulfil the purposes described in this Privacy Policy and, subsequently, for the periods required by applicable legislation.

6. Recipients of Personal Data

Personal data may be shared with third parties only where necessary for the provision of our services or where required by law.

Such recipients may include:

Technology and web hosting providers.
Booking management platforms.
Payment service providers.
Public administrations and competent authorities.
Law enforcement authorities where legally required.

Personal data will never be sold to third parties.

7. User Rights

Users may exercise their rights of access, rectification, erasure, objection, restriction of processing and data portability by contacting Tarragona Charming Houses through the contact form available at the end of this page.

Please provide sufficient information for us to identify your request and respond appropriately.

If you believe that your data protection rights have not been adequately addressed, you may lodge a complaint with the Spanish Data Protection Agency (Agencia Española de Protección de Datos – AEPD).

8. Data Security

Reasonable technical and organisational measures are implemented to protect personal data against loss, alteration, unauthorised access or improper processing.

9. Cookies

This website may use first-party and third-party cookies to ensure its proper functioning, improve the browsing experience and obtain usage statistics.

Users may configure or reject cookies through the options available in their browser or through the consent management system available on the website.

10. Changes to this Privacy Policy

Tarragona Charming Houses reserves the right to modify this Privacy Policy in order to adapt it to legislative, judicial or technical changes.

Any changes will be published on this page and will take effect from the date of publication.